Refund policy
Refund / Return Policy
We want you to love your purchase. If you're not satisfied, we're here to help.
30-Day Guarantee: Request a return or refund within 30 days of delivery.
Eligibility: Items must be unused, in original condition and packaging.
Damaged or Defective: If your item arrives damaged or defective, email with your order number and a photo within 7 days — we'll send a free replacement or full refund, no return needed.
How to Start: Email with your order number for instructions. Customers cover return shipping on non-defective items.
Refunds: Once approved, refunds are issued to your original payment method within 5–10 business days.
Non-Returnable: Used items, final-sale items and gift cards.
Québec residents: nothing in this policy limits your rights under the Consumer Protection Act.